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Our Terms of Service

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Our Terms of Service

Thank you for visiting Zoysia Sod!

I am happy to share with you our, fair for everyone, awesome terms of service.

Credit/Debit Card Billing

Sod Installation: Invoices shall be paid according to schedule. 50% prior to service. 50% upon completion.

Maintenance: We understand that cards are lost, changed, stolen, and sometimes are declined due to low funds on a particular day. So, we will try the card again the day before your next scheduled mow. If the card does not go through, we will cancel your mow the next day & leave you a phone message. If you respond quickly with another card, we will promptly put you back on the schedule with no late fee or fee for changing cards. If we have to go through the decline scenario more than twice in a season, we probably will ask you to find another provider.

Cancellations

There is no obligation on either party to begin or continue service. “You like us” & “We like you” makes for a mutually beneficial relationship.

Sod Installation must be canceled 7 days prior to installation due to sod harvest scheduling and transportation from the farm to your property.

Maintenance: If you cancel before the 6 trip minimum is fulfilled, the additional $60.00 early cancellation rate will apply. If we cancel you, the weekly or bi-weekly rate will apply. If you sign up as a customer, we consider you a customer from season to season until you cancel. If we are scheduled to perform service at your house and you would like us to cancel or skip service (3 skips allowed annually for weekly clients and 0 for Biweekly Clients), you must give us 24hrs notice so that we may get the changes to the crew. All coupon offers are attached to a 6 mow minimum agreement. If you cancel before the agreement is fulfilled, we will charge the discounted difference of the coupon plus the $60 early cancellation rate upon notice of early cancellation.

Fees

There are many line items on your project. Changing the scope of work may change the overall cost. After beginning construction, it may be discovered a change is needed due to unforeseen circumstances. These will be handled on a case by case basis.

Lawn preparation

We ask that you please pick up all small items such as toys, hoses, pet waste, and other items in your yard before our technicians arrive. Any landscape lighting should be inside beds or borders so that equipment does not come into contact with the often fragile lights. Main Street Mowing is not responsible for items left on the lawn. All locks should be removed or combinations should be shared with our office so that we have access to the entire property. A return trip to maintain a portion of the property that was locked out during a previous visit will only be available if there is room in our schedule and a fee could apply. Please leave your sprinkler system off 48 hours prior to installation. Your sprinkler system should be operational prior to our work being started.

Liabilities and Warranty 

We warrant that services shall be performed by personnel possessing competency consistent with applicable industry standards. No refunds are given or implied. We refuse service to all homes containing above ground pools. We guarantee that eventually above ground pools will become damaged and by accepting these terms you are stating that you do not have an above ground pool on your property and also accept responsibility for damage to any above ground pool on your property. No Plant, Tree, Seed, or Turf Products are warranted. Perishable Item. Sod carries a 5ft2 replaceable warranty per 450ft2 installed if the area is being cared for properly. Lack of water voids all warranty. No other representation, express or implied, and no warranty or guarantee of labor is included or intended in this Agreement, or in any report, opinion, deliverable, work product, document or otherwise aside from any guarantee linked directly from the home page on https://zoysiasod.com/. Furthermore, no guarantee is made as to the efficacy or value of any services performed or software developed. THIS SECTION SETS FORTH THE ONLY WARRANTIES PROVIDED BY THE COMPANY CONCERNING THE SERVICES AND RELATED WORK PRODUCT. THIS WARRANTY IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, NON-INFRINGEMENT, TITLE OR OTHERWISE.

Services Rendered

You must call within 48hrs after service if you believe we did not show up or forgot to finish a portion of the service. Credits are not given if you feel we did not show up or failed to meet a portion of the service. We will, however, return to your home the same day or the next business day and correct the problem. We will assume that services were completed and charges will be applied if we don’t hear from you within the set time. Due to time constraints or bad weather we may postpone your service until the next business day. All customers will be bumped if such an occasion should arise (rain). For example, clients scheduled for Thursday will now be bumped to Friday. Friday clients will be bumped to Saturday. The Monday following all clients will return to their normal service day.